Your login details and first login
Where to find your server's IP address, username and password in the client area, and what to do after your first login.
Help centre
How can we help?
Step-by-step guides for your HomeRDP server and client area. Can't find it? Our team answers 24/7: open a ticket or use live chat.
Getting started
Your login details and connecting for the first time.
Connect from Windows
Connect to your RDP or Windows VPS with Remote Desktop Connection (mstsc), built into every Windows PC.
Connect from a Mac
Connect to your Windows server from macOS with Microsoft's free Windows App.
Connect from iPhone or Android
Use your RDP from a phone or tablet with Microsoft's free Windows App.
Order a server
How to choose a plan, pay and get your server delivered.
Your server
Power, passwords, reinstalls, the console and more.
Reboot or power on your server
Restart a server that does not respond, or switch it on again, from the client area.
Reset your password
Set a new password if you lost or forgot the current one.
Reinstall Windows or Linux
Start fresh with a clean operating system. All data on the server is deleted.
Use the browser console
See your server's screen in the browser when Remote Desktop does not connect.
Status check blocked (RdpGuard or firewall)
Why your server page says "Status check blocked" and how to let our monitoring through.
Rescue a server that does not start
What to do when the server does not boot or you are locked out.
Firewall and open ports
Open a port for your program, or limit who can connect to your server.
Extra IP addresses
How to ask for more IPv4 addresses for your server.
Reverse DNS
Set a host name for your server's IP address.
Usage and traffic
Read the CPU, memory, disk and network graphs on your server page.
Private networks
Connect several of your servers privately.
Billing
Invoices, payments, credit, upgrades, cancelling and refunds.
Invoices and payments
How to pay an invoice, which payment methods you can use and when renewals are invoiced.
Account credit
How account credit works and when it is used.
Upgrade or downgrade your plan
Move to a bigger or smaller plan without a new server.
Cancel a server
Stop renewals, or end a server right away.
Refunds
When and how to ask for a refund.
Account and support
Security, ID checks and getting help.
Two-factor authentication
Protect your account with a code from your phone.
ID checks (KYC)
Why we sometimes ask for an ID document and how to send it.
Get help: tickets and live chat
The fastest ways to reach our team, 24/7.