To stop fraud and abuse, we sometimes ask a customer to confirm who they are, usually for a first order. If we need it, you get an email and your dashboard shows a notice.
- Click See what we need on the dashboard notice, or the link in our email (you can also find ID check under Account).
- Upload one clear photo or scan of an ID document (passport, ID card or driving licence). You may cover the document number.
- We review it, usually within a few hours, and email you.
Your document is stored encrypted, seen only by our billing team, used only for this check and deleted after 180 days. See our verification policy.
Prefer not to upload? Contact us and we cancel and refund the order.
Still stuck? Our team answers 24/7. Open a ticket or use live chat.