- Live chat: click the chat bubble on the website or in the client area.
- Tickets: in the client area, open Support → Open a ticket. Choose the department and the server it is about, and describe what you see. Screenshots help (up to 3 files).
Passwords or other secrets? Put them in Add sensitive details securely on the form, never in the message.
We reply by email and in the client area. Reply on the ticket page to keep everything in one place. We never ask for your password, card number or one-time codes.
Still stuck? Our team answers 24/7. Open a ticket or use live chat.