Frequently Asked Questions
Users are requested to read the FAQ section thoroughly as most of the queries are solved via FAQ Section itself, and does not require additional support.
What is a Shared RDP?
Shared RDP Account or Remote Desktop Shared Account is a standard user account provided in a remote server having decent hardware configuration. Each RDP Server is shared among ~10 remote desktop accounts. You don’t get administrator access in the server but we do make changes or install the software that you require. All the work you do in your RDP Account are 100% private and we assign 100% private disk to each users, Example of such plans are Cheap RDP, Startup RDP, Encoding RDP, Streaming RDP, 10GBPS Shared RDP, GPU RDP & Extreme Encoding RDP.
What is a VPS ?
In VPS or Virtual Private Servers resources are not shared but reserved for each user. VPS comes with full administrator access. You can install software configure the server as per your wish. Windows VPS can be accessed via Remote Desktop Client app. VPS also Knows Private RDP as they have same feature and configuration.
Which is better RDP Account or VPS ?
How to connect to RDP Acc./ WinVPS Server ?
Windows Vista / 7 : Click Start, point to All Programs, point to Accessories, and then click Remote Desktop Connection.
For XP : Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
Note : XP users must install this update.
Mac OSX : Download and install this software to connect.
How to connect to RDP Server on Windows Phone or Android ?
Can I get any other OS in RDP Plans?
Windows RDP comes with administrator access ?
Which kind of software are not allowed ?
Can I install software in RDP Plans or use portable tools ?
What is the setup time of Windows RDP Account ?
How my data are stored ?
Note :There might be some inaccuracy in the storage drive size for example If you ordered 100GB you might get 99GB or 99.7GB of exact Storage Space.
How much bandwidth I will get ?
Do you allow Encoding/Ripping ?
Do you allow BitCoing Mining ?
Is IP Shared among users ?
Can I host Websites on RDP Plans ?
Can I change the IP of the server via VPN or Proxy ?
Windows VPS have administrator access ?
Can I do encoding / Ripping / BitCoin Mining ?
Can I reboot my VPS whenever I want ?
Can I host website in Windows VPS ?
Which Payment methods do you accept ?
We accept all major payment methods like PayPal, Payeer, Perfect Money, Skrill, Bitcoin, Alt Coins(ETH, LTC, BCH, XRP, USDT), Instamojo, PaYTM. We also accept Bank Transfer or NEFT (India Only).
Which currency do you accept ?
Do you have refund policy ?
I opened a dispute without contacting the staffs, Now ?
You agreed to follow our ToS and Refund Policy during payment, hence Refunds will only be made based on our Refund Policy.
Not getting right answer?
If you tried but our FAQ Section didn’t answered your question then you can contact us anytime. 99RDP support will get in touch with you.